Question 1

Help! I'm in med school and I don't know what I need.

Accepted Answer

Most medical students begin to purchase their equipment towards the end of their first year. We've made a single page portal that can assist you with choosing everything that you'd need. Check it out here. Typically, the first items required by medical students are stethoscopes and sphygmomanometers. Contact us if you have any more concerns.

Question 2

What is the order process?

Accepted Answer

WiZmed's order process is as follows:Choose your desired products and proceed to checkout.Confirm your basket and place your order.Make payment by EFT or credit/debit card. If you pay by EFT use your order number as reference.Orders will be dispatched via courier or you can collect from our Cape Town warehouse.Courier deliveries have a turnaround time of 3-6 working days depending on whether you're in an urban or regional area.

Question 3

Which Littmann stethoscope should I choose?

Accepted Answer

The Littmann Classic III comes at a higher price than the Littmann Lightweight II and with this comes better acoustics. The Littmann Classic III also comes with spares of tear tips and a non-chill rim. The Littmann Classic III comes with a 5-year warranty and the Littmann Lightweight II comes with a 2-year warranty. The Littmann Lightweight II is 30g lighter than the Littmann Classic III. The Littmann Classic III has a two-sided chestpiece with a diaphragm on one side and a bell on the other. The larger diaphragm side is normally used for adult patients. The smaller-diameter bell is best for paediatric patients. The Littmann Lightweight II has a one-sided chestpiece.The Littmann Cardiology IV is the most premium (non-digital) Littmann stethoscope and is best for those with a larger budget or working health professionals. The Littmann Core Digital, is niche electronic stethoscope that provides the best possible acoustic quality.

Question 4

Do you offer stethoscope engraving?

Accepted Answer

Yes, we do! We offer premium laser engraving for R250. When submitting your phrase for engraving, please double-check for any errors, as the engraving process is permanent and cannot be undone.Our laser engraving provides a premium, clean finish that's perfect for showcasing your stethoscope in professional settings or on social media. The crisp detail adds a touch of personalisation to your medical equipment.

Question 5

What can be engraved on my stethoscope?

Accepted Answer

In addition to text, we now offer a variety of fonts and icons to make your stethoscope truly one-of-a-kind. Our font options include:Standard for a timeless, professional lookCursive for elegant script writingModern Sans for a sleek, contemporary feelHandwriting for a casual, personalised touchBeyond text, you can choose from our selection of icons to reflect your personal style or interests. These include:HeartPaw PrintBismillah CalligraphyAnd more!Please visit our product page to see the full range of icons available.Remember, personalising your stethoscope not only makes it uniquely yours but also helps to easily identify your equipment.

Question 6

Do stethoscopes come with a warranty?

Accepted Answer

The Littmann Cardiology IV comes with a 7-year warranty.The Littmann Classic III comes with a 5-year warranty.The Littmann Lightweight II comes with a 2-year warranty.Please note that the warranty covers material or manufacturing defects but not accidental damages.For all warranty claims, contact us and our concierge will arrange the necessary arrangements to fulfil your warranty.

Question 7

How are your prices so competitive?

Accepted Answer

Through special agreements with various suppliers in both South Africa and abroad, we are able to acquire products at the best possible prices. As authorised distributors of the brands we stock, we guarantee genuine and authentic products.

Question 8

Does engraving add processing time?

Accepted Answer

No – generally there are no delays. We are proudly SA's first stethoscope supplier to offer in-house precision laser engraving – convenience at it's finest! No need to hunt a jeweller or engraver who'd be willing to engrave your stethoscope – no setup costs, no risk in terms of inexperienced engravers. We've engraved countless stethoscopes, so you can be certain that we know what we're doing 🙂Note: load shedding can cause 1-2 day delays

Question 9

What does 'back-order' mean?

Accepted Answer

Some of our stock moves very fast. If a product is on back order it means that we don't have it in stock currently but more is on the way from our suppliers and we should receive it shortly. As soon as we do, we will send off your order. Items on back order normally have a turnaround of 3 weeks.

Question 10

How can I get a quotation for the products I want to purchase?

Accepted Answer

Getting a quotation for your desired products is easy and straightforward at WiZmed. Just follow these simple steps:Add Products to Your Cart: Browse our extensive range of medical equipment and supplies, and add all the items you wish to purchase to your shopping cart.Proceed to Checkout: Once you have all your desired items in your cart, proceed to checkout, add your address information and on the payment page, select "Quotation" as payment method. Complete the order and you will be able to download a "Proforma Invoice". If your bursary requires our proof of account details, contact us.Review and Use Your Quotation: The generated PDF quotation will include all the necessary details such as product descriptions, quantities, and prices. You can use this quotation for your bursary approval process or for keeping a record of your intended purchases. Note that quotes don't reserve stock and cancel after 14 days.Conveniently Convert your Quote to Order: On your WiZmed "My Account" page (your account will auto create when you generate your quote – click forgot password if you haven't yet set a password), you can head to "Orders" in the Accounts pane and then click "Pay" next to the respective order.

Question 11

What forms of payment do you accept?

Accepted Answer

WiZmed accepts payments via EFT and Credit/Debit Cards.We also accept payment in instalments through Payflex.

Question 12

Why do you not accept cash deposits?

Accepted Answer

Merchants are charged fees when cash deposits are processed. In order to ensure you get the best price for the products you want, we don't accept cash deposits, so the charge isn't indirectly passed on to you.

Question 13

Is delivery free?

Accepted Answer

We offer various affordable delivery options starting from as low as R45 for university students and R48.99 for pickup points. Standard courier delivery to your door costs R99. We also run free delivery promotions from time to time – view your cart to see any current promotions.Collection from our Cape Town warehouse is always free!

Question 14

Can I consolidate multiple orders?

Accepted Answer

Unfortunately this is not generally possible as our warehouses operate automatically and courier waybills are auto-generated based on the order information. Unless you receive written confirmation that we will consolidate multiple orders, please kindly note that simply adding an order comment will not guarantee consolidation.

Question 15

What forms of delivery are available?

Accepted Answer

WiZmed offers the following delivery options:Pickup Points (Pargo & Bob Box Lockers) – from R48.99Collect from convenient locations near you. Choose from Bob Box automated lockers (available 24/7) or Pargo pickup points at retail stores. Location options shown at checkout based on your address.University Delivery (UCT & Stellenbosch residences) – R45Discounted delivery directly to student residences at University of Cape Town and University of Stellenbosch. Perfect for students!Nationwide Courier Delivery – R99Standard door-to-door delivery (3-7 working days)Express Shipping – from R149Faster courier service (1-3 working days) for urgent ordersFree Collection – Cape Town WarehouseCollect from our Woodstock warehouse (Mon-Fri, 10am-4pm)Note: Express shipping is best effort and not guaranteed. Bulk orders may require additional processing time.

Question 16

How do pickup points work?

Accepted Answer

Pickup points are a convenient and affordable alternative to home delivery. Here's how they work:Bob Box Lockers:Automated parcel lockers available 24/7Secure collection with a unique PIN codeNo queues or waiting – collect at your convenienceLocated at shopping centers, petrol stations, and other convenient spotsPargo Pickup Points:Collect from retail stores nationwideExtended trading hours (evenings and weekends)Friendly staff assistanceMultiple locations in most areasHow to use:Select 'Pickup Point' at checkoutChoose your preferred location from the list (sorted by distance and price)Complete your orderYou'll receive an SMS/email when your parcel arrivesCollect within the specified timeframe using your ID and collection code

Question 17

How does university delivery work?

Accepted Answer

We offer discounted delivery (R45) directly to student residences at:University of Cape Town:Clarinus VillageRochester HouseMed ResObz SquareUniversity of Stellenbosch:Huis Francie van ZijlHippokratesMeerhoffeNkanyiniHuis NkanyeziHuis Ubuntu HouseAt checkout, simply select 'University Delivery', choose your university and residence, and we'll deliver directly to you. This service is available during academic terms and delivery typically takes 3-5 working days.

Question 18

Help! My delivery was unsuccessful or returned to your warehouse.

Accepted Answer

Please urgently contact the courier using your tracking number, or alternatively reach out to us. Kindly be aware that if you supplied us an incorrect address and the products are returned to our warehouse, WiZmed will not be liable for any reshipping fees billed by the courier service. Therefore, please always check that your address is correct else there will be unnecessary otherwise-avoidable delays.

Question 19

Do you deliver to mines/farms/hotels or internationally?

Accepted Answer

For areas that may incur any surcharges, we will contact you to invoice you for the necessary fees, alternatively we can change the delivery address to something that suits you.Regarding international customers, please contact us we ship all over Africa using an affordable courier that starts at only ZAR 349.We cannot ship to hotels, lodges or any form of temporary guest accommodation. If the shipment arrives there after you leave, we will not refund the order and you will incur all rerouting and redelivery costs.

Question 20

Does WiZmed cover customs duties, VAT, or additional fees charged by couriers upon delivery?

Accepted Answer

No, WiZmed does not cover customs duties, VAT, or any additional fees such as handling charges. For international shipments, our export service operates under the DAP (Delivered At Place) term, meaning we cover the shipping cost to your country, but any import taxes, customs duties, or handling fees are the responsibility of the recipient.

Question 21

Why am I being asked to pay extra by the courier, and who should I contact for details on these charges?

Accepted Answer

All orders are shipped from Cape Town, South Africa.For South African Customers: You will never have to pay additional VAT or taxes before delivery, as these are already included in the order total.For International Customers: Orders may incur customs duties, VAT, or handling fees upon arrival in the destination country. These additional charges are determined by local authorities and are separate from the shipping cost. If you receive a payment request from the courier in your country, please contact them or your local customs office for further details.

Question 22

How long does nationwide courier delivery take?

Accepted Answer

Our average turnaround time for courier deliveries is 3-6 working days. Regional/rural areas may take longer.If an item is listed as on back order, then it can take around 3 weeks – just pop us a message to get some clarity on it.

Question 23

What happens if I take priority and my order still takes long?

Accepted Answer

Our average turnaround time for priority deliveries is 1-3 working days. Regional/rural areas may take longer. If an item is listed as on back order, then it can take around 3 weeks.If the delay was something on our part, you are liable for a refund of the priority shipping less a R95 economy shipping fee.

Question 24

Do you offer collections?

Accepted Answer

Yes we do! We offer free collections from our Cape Town warehouse.

Question 25

How do I collect my order?

Accepted Answer

You will receive an SMS once your order is ready to collect.Our collection address: https://maps.app.goo.gl/nUGtGRe8D1NnMaTy5Please note collections lots are Monday-Friday 10am-4pm

Question 26

What is your refund policy?

Accepted Answer

Products purchased from WiZmed may be returned for the following reasons:The product is defective upon receiptA different product to what was ordered arrives (this must be reported within 3 days of receiving the order)Any items returned for the aforementioned criteria should be returned within 7 working days of receipt and should also meet the following criteria:The defective/wrong product must be returned as sold (i.e. in the original packaging) within 7 days of receiving the package.After 7 days, defective items will be subject to warranty approval by the respective manufacturer. "Wrong" item claims will not be processed after 7 days of you receiving an order.Please note that stethoscopes are non-exchangeable and non-returnable. This policy is strictly enforced to prevent the potential transmission of infections through earpieces, aligning with the necessary local legislation, including the Consumer Protection Act. We trust you understand this measure is in place to ensure the safety and satisfaction of all our customers.In the case of the wrong product being shipped, WiZmed will first try to obtain the desired product failing which a refund will be offered.In the case of product defects, WiZmed will first try to repair any defects or find a suitable replacement before processing any refunds.Should a product be returned and it be found upon investigation that the product does not fall under the warranty and/or there have been accidental/customer-incurred damages, the customer shall be liable for both shipping and repair costs.

Question 27

Can I return my product if I've changed my mind?

Accepted Answer

WiZmed strictly does not accept returns of non-defective products, especially stethoscopes and diagnostic sets due to risk of infection spread.

Question 28

Can I exchange my stethoscope?

Accepted Answer

WiZmed strictly does not accept returns of engraved stethoscopes, or any stethoscopes for that matter due to the risk of earpieces transmitting infections.

Question 29

There is an error with engraving

Accepted Answer

In the incredibly unlikely event that the engraving does not match what you have on the invoice, we will gladly collect and sort out the matter expediently. In the case where you have supplied us with an incorrect name – there is nothing that can be done, which is why we ask you to please carefully check that you type out the correct name for engraving.

Question 30

What if I've ordered the wrong size scrubs/doctor's jacket?

Accepted Answer

Please view our size guide on our scrubs and lab coats page to ensure that you choose the correct size. However, if you are unhappy with the size of the garments you have ordered, pop us a message or email. We will then check if we have a size/colour in stock that is to your liking for an exchange.Please note that for all exchanges, items should be unworn and in their original condition and packaging. Additionally, if the item is embroidered, an exchange will strictly not be possible.

Question 31

How do I access my dashboard?

Accepted Answer

You can access your WiZmed dashboard in two ways:From the website: Click on 'My Account' in the top navigation menu, or visit wizmed.co.za/dashboardDirect link: If you've placed an order, you'll receive an email with a direct link to your dashboardIf you haven't created an account yet, your account will be automatically created when you place your first order. To sign in, you can use any of these methods:Google Sign-In: Click 'Continue with Google' and sign in with your Google accountMicrosoft Sign-In: Click 'Continue with Microsoft' and sign in with your Microsoft accountMagic Link: Enter your email address and we'll send you a secure sign-in link via emailAll three methods work with the same email address you used when placing your order, so you can use whichever method is most convenient for you.

Question 32

What is the dashboard?

Accepted Answer

Your WiZmed dashboard is your personal account center where you can manage all aspects of your orders and account. From your dashboard, you can:View all your past and current ordersTrack order status and delivery informationDownload invoices and receiptsUpdate your account information and delivery addressesManage your profile settingsView order history and detailsThe dashboard provides a convenient, centralized location to manage everything related to your WiZmed purchases.

Question 33

How can I track my orders?

Accepted Answer

You can track your orders in two convenient ways:Via the tracking page: Visit wizmed.co.za/track and enter your order number and email address to view real-time tracking informationFrom your dashboard: Log into your dashboard at wizmed.co.za/dashboard, navigate to 'Orders', and click on any order to view detailed tracking information including courier details and delivery statusBoth methods provide up-to-date information about your order's location and estimated delivery date. You'll also receive email notifications when your order status changes.

Question 34

How can I view my orders?

Accepted Answer

To view all your orders:Log into your dashboard at wizmed.co.za/dashboardClick on 'Orders' in the navigation menuYou'll see a list of all your orders with order numbers, dates, status, and totalsClick on any order to view detailed information including items purchased, shipping address, payment method, and tracking informationFrom the order details page, you can also download invoices, add VAT numbers, and track the delivery status of your order.

Question 35

How can I download invoices?

Accepted Answer

Downloading invoices is easy and can be done in two ways:From your dashboard: Log into your dashboard, go to 'Orders', and click on the order you want an invoice for. You'll see a 'Download Invoice' button at the top of the order details pageFrom the orders list: In your dashboard's 'Orders' section, each order card has an 'Invoice' button that allows you to download the invoice directlyInvoices are generated as PDF files and include all order details, product information, pricing, and any additional information you've added (such as VAT numbers or purchase order numbers). The invoice will be automatically downloaded to your device when you click the download button.

Question 36

How can I add my VAT number to invoices?

Accepted Answer

Adding your VAT number (or other invoice information) is a self-service feature available on your order details page:Log into your dashboard and navigate to the specific order you want to updateScroll down to the 'Invoice Information' sectionEnter your VAT number, company registration number, purchase order number, or any additional notes you'd like included on the invoiceClick 'Save Information'All future invoice downloads for this order will include the information you've addedYou can add the following information to your invoices:VAT Number: Your VAT registration number for tax purposesCompany Registration Number: Your company registration number (if applicable)Purchase Order Number: Your internal PO or reference numberAdditional Notes: Any special instructions or notes for the invoiceThis information will appear on all future invoice downloads, making it easy to get properly formatted invoices for your accounting needs without having to contact support.

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