Question 1

Help! I'm in med school and I don't know what I need.

Accepted Answer

Most medical students begin to purchase their equipment towards the end of their first year. We've made a single page portal that can assist you with choosing everything that you'd need. Check it out here. Typically, the first items required by medical students are stethoscopes and sphygmomanometers. Contact us if you have any more concerns.

Question 2

What is the order process?

Accepted Answer

WiZmed's order process is as follows:Choose your desired products and proceed to checkout.Confirm your basket and place your order.Make payment by EFT or credit/debit card. If you pay by EFT use your order number as reference.Orders will be dispatched via courier or you can collect from our Cape Town warehouse.Courier deliveries have a turnaround time of 3-6 working days depending on whether you're in an urban or regional area.

Question 3

Which Littmann stethoscope should I choose?

Accepted Answer

The Littmann Classic III comes at a higher price than the Littmann Lightweight II and with this comes better acoustics. The Littmann Classic III also comes with spares of tear tips and a non-chill rim. The Littmann Classic III comes with a 5-year warranty and the Littmann Lightweight II comes with a 2-year warranty. The Littmann Lightweight II is 30g lighter than the Littmann Classic III. The Littmann Classic III has a two-sided chestpiece with a diaphragm on one side and a bell on the other. The larger diaphragm side is normally used for adult patients. The smaller-diameter bell is best for paediatric patients. The Littmann Lightweight II has a one-sided chestpiece.The Littmann Cardiology IV is the most premium (non-digital) Littmann stethoscope and is best for those with a larger budget or working health professionals. The Littmann Core Digital, is niche electronic stethoscope that provides the best possible acoustic quality.

Question 4

Do you offer stethoscope engraving?

Accepted Answer

Yes, we do! We offer premium laser engraving for R250. When submitting your phrase for engraving, please double-check for any errors, as the engraving process is permanent and cannot be undone.Our laser engraving provides a premium, clean finish that's perfect for showcasing your stethoscope in professional settings or on social media. The crisp detail adds a touch of personalisation to your medical equipment.

Question 5

What can be engraved on my stethoscope?

Accepted Answer

In addition to text, we now offer a variety of fonts and icons to make your stethoscope truly one-of-a-kind. Our font options include:Standard for a timeless, professional lookCursive for elegant script writingModern Sans for a sleek, contemporary feelHandwriting for a casual, personalised touchBeyond text, you can choose from our selection of icons to reflect your personal style or interests. These include:HeartPaw PrintBismillah CalligraphyAnd more!Please visit our product page to see the full range of icons available.Remember, personalising your stethoscope not only makes it uniquely yours but also helps to easily identify your equipment.

Question 6

Do stethoscopes come with a warranty?

Accepted Answer

The Littmann Cardiology IV comes with a 7-year warranty.The Littmann Classic III comes with a 5-year warranty.The Littmann Lightweight II comes with a 2-year warranty.Please note that the warranty covers material or manufacturing defects but not accidental damages.For all warranty claims, contact us and our concierge will arrange the necessary arrangements to fulfil your warranty.

Question 7

How are your prices so competitive?

Accepted Answer

Through special agreements with various suppliers in both South Africa and abroad, we are able to acquire products at the best possible prices. As authorised distributors of the brands we stock, we guarantee genuine and authentic products.

Question 8

Does engraving add processing time?

Accepted Answer

No – generally there are no delays. We are proudly SA's first stethoscope supplier to offer in-house precision laser engraving – convenience at it's finest! No need to hunt a jeweller or engraver who'd be willing to engrave your stethoscope – no setup costs, no risk in terms of inexperienced engravers. We've engraved countless stethoscopes, so you can be certain that we know what we're doing 🙂Note: load shedding can cause 1-2 day delays

Question 9

What does 'back-order' mean?

Accepted Answer

Some of our stock moves very fast. If a product is on back order it means that we don't have it in stock currently but more is on the way from our suppliers and we should receive it shortly. As soon as we do, we will send off your order. Items on back order normally have a turnaround of 3 weeks.

Question 10

How can I get a quotation for the products I want to purchase?

Accepted Answer

Getting a quotation for your desired products is easy and straightforward at WiZmed. Just follow these simple steps:Add Products to Your Cart: Browse our extensive range of medical equipment and supplies, and add all the items you wish to purchase to your shopping cart.Proceed to Checkout: Once you have all your desired items in your cart, proceed to checkout, add your address information and on the payment page, select "Quotation" as payment method. Complete the order and you will be able to download a "Proforma Invoice". If your bursary requires our proof of account details, contact us.Review and Use Your Quotation: The generated PDF quotation will include all the necessary details such as product descriptions, quantities, and prices. You can use this quotation for your bursary approval process or for keeping a record of your intended purchases. Note that quotes don't reserve stock and cancel after 14 days.Conveniently Convert your Quote to Order: On your WiZmed "My Account" page (your account will auto create when you generate your quote – click forgot password if you haven't yet set a password), you can head to "Orders" in the Accounts pane and then click "Pay" next to the respective order.

Question 11

What forms of payment do you accept?

Accepted Answer

WiZmed accepts payments via EFT and Credit/Debit Cards.We also accept payment in instalments through Payflex.

Question 12

Why do you not accept cash deposits?

Accepted Answer

Merchants are charged fees when cash deposits are processed. In order to ensure you get the best price for the products you want, we don't accept cash deposits, so the charge isn't indirectly passed on to you.

Question 13

Is delivery free?

Accepted Answer

Delivery to your door via courier will incur a charge of R99. We also offer free delivery promotions – view your cart to see the promotion available.

Question 14

Can I consolidate multiple orders?

Accepted Answer

Unfortunately this is not generally possible as our warehouses operate automatically and courier waybills are auto-generated based on the order information. Unless you receive written confirmation that we will consolidate multiple orders, please kindly note that simply adding an order comment will not guarantee consolidation.

Question 15

What forms of delivery are available?

Accepted Answer

WiZmed offers the following delivery options:Nationwide Courier Delivery – R99Priority Shipping* – R149*Priority is best effort and is not a guarantee. Priority is not a faster shipping service but rather a fast-tracked processing – meaning if your order isn't dispatched from us two business days after payment received we can compensate you for the Priority surcharge of R60.Bulk orders are subject to additional time frames and processing.

Question 16

Help! My delivery was unsuccessful or returned to your warehouse.

Accepted Answer

Please urgently contact the courier using your tracking number, or alternatively reach out to us. Kindly be aware that if you supplied us an incorrect address and the products are returned to our warehouse, WiZmed will not be liable for any reshipping fees billed by the courier service. Therefore, please always check that your address is correct else there will be unnecessary otherwise-avoidable delays.

Question 17

Do you deliver to mines/farms/hotels or internationally?

Accepted Answer

For areas that may incur any surcharges, we will contact you to invoice you for the necessary fees, alternatively we can change the delivery address to something that suits you.Regarding international customers, please contact us we ship all over Africa using an affordable courier that starts at only ZAR 349.We cannot ship to hotels, lodges or any form of temporary guest accommodation. If the shipment arrives there after you leave, we will not refund the order and you will incur all rerouting and redelivery costs.

Question 18

Does WiZmed cover customs duties, VAT, or additional fees charged by couriers upon delivery?

Accepted Answer

No, WiZmed does not cover customs duties, VAT, or any additional fees such as handling charges. For international shipments, our export service operates under the DAP (Delivered At Place) term, meaning we cover the shipping cost to your country, but any import taxes, customs duties, or handling fees are the responsibility of the recipient.

Question 19

Why am I being asked to pay extra by the courier, and who should I contact for details on these charges?

Accepted Answer

All orders are shipped from Cape Town, South Africa.For South African Customers: You will never have to pay additional VAT or taxes before delivery, as these are already included in the order total.For International Customers: Orders may incur customs duties, VAT, or handling fees upon arrival in the destination country. These additional charges are determined by local authorities and are separate from the shipping cost. If you receive a payment request from the courier in your country, please contact them or your local customs office for further details.

Question 20

How long does nationwide courier delivery take?

Accepted Answer

Our average turnaround time for courier deliveries is 3-6 working days. Regional/rural areas may take longer.If an item is listed as on back order, then it can take around 3 weeks – just pop us a message to get some clarity on it.

Question 21

What happens if I take priority and my order still takes long?

Accepted Answer

Our average turnaround time for priority deliveries is 1-3 working days. Regional/rural areas may take longer. If an item is listed as on back order, then it can take around 3 weeks.If the delay was something on our part, you are liable for a refund of the priority shipping less a R95 economy shipping fee.

Question 22

Do you offer collections?

Accepted Answer

Yes we do! We offer free collections from our Cape Town warehouse.

Question 23

How do I collect my order?

Accepted Answer

You will receive an SMS once your order is ready to collect.Our collection address: https://maps.app.goo.gl/nUGtGRe8D1NnMaTy5Please note collections lots are Monday-Friday 10am-4pm

Question 24

What is your refund policy?

Accepted Answer

Products purchased from WiZmed may be returned for the following reasons:The product is defective upon receiptA different product to what was ordered arrives (this must be reported within 3 days of receiving the order)Any items returned for the aforementioned criteria should be returned within 7 working days of receipt and should also meet the following criteria:The defective/wrong product must be returned as sold (i.e. in the original packaging) within 7 days of receiving the package.After 7 days, defective items will be subject to warranty approval by the respective manufacturer. "Wrong" item claims will not be processed after 7 days of you receiving an order.Please note that stethoscopes are non-exchangeable and non-returnable. This policy is strictly enforced to prevent the potential transmission of infections through earpieces, aligning with the necessary local legislation, including the Consumer Protection Act. We trust you understand this measure is in place to ensure the safety and satisfaction of all our customers.In the case of the wrong product being shipped, WiZmed will first try to obtain the desired product failing which a refund will be offered.In the case of product defects, WiZmed will first try to repair any defects or find a suitable replacement before processing any refunds.Should a product be returned and it be found upon investigation that the product does not fall under the warranty and/or there have been accidental/customer-incurred damages, the customer shall be liable for both shipping and repair costs.

Question 25

Can I return my product if I've changed my mind?

Accepted Answer

WiZmed strictly does not accept returns of non-defective products, especially stethoscopes and diagnostic sets due to risk of infection spread.

Question 26

Can I exchange my stethoscope?

Accepted Answer

WiZmed strictly does not accept returns of engraved stethoscopes, or any stethoscopes for that matter due to the risk of earpieces transmitting infections.

Question 27

There is an error with engraving

Accepted Answer

In the incredibly unlikely event that the engraving does not match what you have on the invoice, we will gladly collect and sort out the matter expediently. In the case where you have supplied us with an incorrect name – there is nothing that can be done, which is why we ask you to please carefully check that you type out the correct name for engraving.

Question 28

What if I've ordered the wrong size scrubs/doctor's jacket?

Accepted Answer

Please view our size guide on our scrubs and lab coats page to ensure that you choose the correct size. However, if you are unhappy with the size of the garments you have ordered, pop us a message or email. We will then check if we have a size/colour in stock that is to your liking for an exchange.Please note that for all exchanges, items should be unworn and in their original condition and packaging. Additionally, if the item is embroidered, an exchange will strictly not be possible.

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