Returns, Exchanges & Warranty

We want you to be completely satisfied. Read through our policies below, then start your request when you're ready.

How it works

1

Verify Order

Enter your order number and email

2

Select Items

Choose items and request type

3

Provide Details

Pickup method and evidence

4

Done

We'll process your request

What we offer

Return for Credit

Return an unwanted scrub, lab coat, or uniform item for store credit. This option is only available for clothing and apparel — not for any medical equipment, devices, or accessories.

Eligible: Scrubs, lab coats & uniforms only

Not eligible: Stethoscopes, diagnostic sets, otoscopes, equipment, accessories, embroidered or personalised items, consumables, clearance or sale items

  • Item must be unused, unworn and in original condition
  • All original tags must be attached and all seals must be intact
  • Must be in original, unopened packaging
  • Request must be submitted within 7 days of delivery
  • Item must not be embroidered, engraved, or otherwise personalised
  • A 10% restocking fee is deducted from your store credit
  • Courier collection cost is deducted from your final store credit amount

Exchange Item

Swap a scrub, lab coat, or uniform for a different size or colour of the same product. This option is exclusively for clothing and apparel — stethoscopes, diagnostics, and all other products cannot be exchanged.

Eligible: Scrubs, lab coats & uniforms only — same product, different size or colour

Not eligible: Stethoscopes, diagnostic sets, otoscopes, equipment, accessories, embroidered or personalised items, consumables, clearance or sale items

  • Item must be unused, unworn and in original packaging with tags attached
  • You may only exchange for the same product in a different size or colour — no product swaps
  • Exchange is subject to stock availability at time of processing
  • Request must be submitted within 7 days of delivery
  • Item must not be embroidered, engraved, or otherwise personalised
  • You are liable for both directions of shipping — the return collection and the re-delivery of your replacement

Warranty Claim

For products with a confirmed manufacturing defect that failed under normal use. This is the only available pathway for stethoscopes, diagnostic sets, equipment, and all non-apparel items.

Eligible: All product categories — confirmed manufacturing defects only

Not eligible: Items damaged through misuse, negligence, accidental damage, or normal wear and tear

  • Defect must be reported within 3 days of delivery
  • Photo or video evidence of the defect is required
  • Does not cover damage caused by misuse, accidents, or normal wear
  • Assessment of whether a product is defective is solely at the discretion of WiZmed — all decisions are final
  • Assessment may take up to 4 weeks to complete
  • If no defect is found, all shipping costs plus a R100 handling fee are charged back to you
  • Personalised or engraved products: if no defect is found, WiZmed is not liable — we engrave exactly what is on your order

Non-returnable items

The following items are never eligible for returns or exchanges — regardless of reason, including incorrect size, colour preference, or change of mind. A warranty claim for a confirmed manufacturing defect is the only exception, and even then is subject to WiZmed's sole discretion.

  • Stethoscopes, diagnostic sets, otoscopes, and all clinical instruments
  • All medical equipment and devices
  • Items that have been embroidered, engraved, or otherwise personalised
  • Consumables, hygiene products, and any item with broken seals
  • Health and personal care items
  • Products with adhesives
  • Gift cards and downloadable software
  • Clearance, sale, or special-order items
  • Items damaged due to misuse, accidents, or neglect

Quality inspection required

All returned items go through a quality check before store credit or exchanges are processed. Items that don't meet the conditions above may be returned to you or handled on a case-by-case basis.

Shipping costs are your responsibility

  • Return for credit: The courier cost to collect your item is deducted from your final store credit amount.
  • Exchange: You are liable for both directions — the return collection and the re-delivery of the replacement item.
  • Warranty claim: If the product is confirmed defective, WiZmed will cover shipping. If no defect is found, all shipping costs and a R100 handling fee are charged back to you.

Ready to start?

You'll need your order number and the email address used at checkout.

Start my return

Need help? hello@wizmed.co.za

Start my return