This website is operated by WIZ MED (Pty) Ltd t/a WiZmed. Throughout the site, the terms “we”, “us” and “our” refer to WiZmed. WiZmed offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Pictures and media displayed may not be representative of actual products.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall WiZmed, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless WiZmed and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.


Note the WiZmed does not accept returns on non-defective items. To be eligible for a return, your item must be unused, unopened (all seals intact) and in the same condition that you received it. It must also be in the original packaging. This must be reported within 7 days of receiving the order and all shipping costs to be borne by user, along with a 15% restocking fee being levied before a refund is issued. Furthermore, the product cannot be personalised or a special / clearance item. We reserve the right to accept or reject any return request based on these factors.

Exempted Products

Several types of goods are exempt from being returned. We do not accept the return of any personalised good such as embroidered lab coats or engraved stethoscopes which are free from defects. Should WiZmed sell any perishable goods such as food, flowers, newspapers or magazines, these would be exempt from returns. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Health and personal care items (including stethoscopes and diagnostic sets)
* Products with adhesives

No partial refunds will be ever be granted, especially on
* Software or virtual products
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Unwanted Products

Unfortunately, we do not accept returns on any non-defective products. Please ensure the products you select are suitable when making a purchase.


All orders which are paid for cannot be cancelled. We will process all orders for which full payment has been made.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Orders that make use of our seasonal and promotional coupon codes deem your entire order to be a sales order, hence no refunds on unwanted items.

Eligible Items for Return

If a product you receive is defective you may be eligible for an exchange or refund. Where a manufacturer warranty is applicable, that takes precedence over any other policy. We will not replace / refund a defective product where it clearly falls under manufacturer warranty is applicable and is after a period of 7 days after purchase. Contact us if you feel your product is in some way defective.

Return Process

Once you have contacted us we will direct you to send the product to us. To complete your return, we require a receipt or proof of purchase.

Defective Products

Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will then inspect the product to determine whether it is defective or not. The process of assessing whether a product is defective or not is solely at the discretion of WiZmed and any decision made is final. The assessment may take up to 4 weeks to be conducted.

Should WiZmed deem a product to be defective, the customer can request either a replacement/repair of the product or a refund. If you opt for a replacement, depending on where you live, the time it may take for your exchanged product to reach you may vary. If you opt for a refund, credit will automatically be applied to your credit card or original method of payment, within a reasonable period of time.

If it is deemed that your product is not defective you will be solely responsible for any costs incurred in the return process which includes, but is not limited to, costs involved in transporting the item between you and us.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at


No personalised or engraved product may ever be returned unless the product is defective as per manufacturer policy and a return request is approved by us.

We engrave exactly what is on your order confirmation and invoice. If you make a typo/mistake, it is NOT our responsibility or liability, and unfortunately we cannot do anything about it. We therefore ask you to kindly double-check your engraving instructions before placing your order.

Should you make a returns claim in order to seek an exchange and upon inspection by our team, there is in fact nothing wrong with your order and we fulfilled the sales contract – you will be levied all relevant shipping costs before receiving your products back, as well as a R100 handling fee.


We do not ship to known freight forwarders and all international sales must go through our in-house courier service arrangement with Aramex. We do not allow any collections from our facilities. If there are any errors in the address supplied to us and the courier cannot deliver the parcel, you will be liable for any/all redelivery costs.


Please note that the standard insurance cap on our Standard Economy Delivery (Fastway) parcels is ZAR 1000 – if you would like to increase the insurance, contact us and we can quote you accordingly.


All orders placed via electronic funds transfer (EFT) must include a proof of payment, and such proof must be received by WiZmed before any order can be processed. In the event that the required proof of payment is not received, orders will remain pending and will not be processed until a valid proof of payment has been submitted.

Products will only be reserved for customers upon the receipt of payment. Please note that we cannot guarantee availability of any product until payment has been received and the order has been processed.

Orders that remain unpaid for a period of 24 hours will be considered cancelled. Should you wish to proceed with your order after it has been cancelled, you will need to resubmit your order and payment for the product(s) in question.

We appreciate your cooperation with our payment policy, which is in place to ensure timely and efficient processing of orders. If you have any questions or concerns, please do not hesitate to contact our customer service team for further assistance.


At WiZmed, we are committed to providing the highest quality of customer service to all of our valued clients. As such, we have established a ‘Be Lekker’ policy to ensure that every customer interaction is conducted in a respectful and professional manner. We ask that all customers also adhere to this policy when communicating with our team.

Under this policy, we require that all communication with our customer service team be conducted in a courteous and respectful manner, free from any form of hostility or derogatory language. We will not tolerate any behavior that is considered offensive or aggressive, including the use of profanity, threatening language, or any form of discrimination. Our team members have the right to terminate the conversation with any customer who does not comply with this policy.

We believe that mutual respect is essential to building long-term relationships with our customers, and we will not hesitate to take appropriate action if our ‘Be Lekker’ policy is violated. Our commitment to providing excellent customer service is unwavering, and we expect our customers to treat our team members with the same level of respect and professionalism.

Thank you for your cooperation with our ‘Be Lekker’ policy, and we look forward to providing you with exceptional customer service. If you have any questions or concerns, please do not hesitate to contact our customer service team for further assistance.


At WiZmed, we are committed to providing accurate and reliable shipping estimates to all our valued customers. Estimated shipping times provided on our shipping methods are calculated in business days and exclude weekends and public holidays. Please note that unforeseen circumstances may arise which may affect the estimated shipping time. WiZmed will make every effort to dispatch orders within the estimated shipping time. However, we shall not be liable for any losses, costs, or damages incurred as a result of delayed shipping times.

The first working day of the estimated shipping time will be counted from the day following the successful clearance of payment into our account. In the event that your order contains backordered items, the entire order will be delayed until the item(s) have been restocked. It is essential to note that the restocking period for backordered items may take up to three weeks, and in some instances, it may take longer. We kindly request customers to contact us to confirm the estimated restocking period if in doubt.