Orders

Help! I'm in medschool and I don't know what I need.

Most medical students begin to purchase their equipment towards the end of their first year. We’ve made a single page portal that can assist you with choosing everything that you’d need. Check it out here. Typically, the first items required by medical students are stethoscopes and sphygmomanometers. Contact us if you have any more concerns.

What is the order process?

WiZmed’s order process is as follows:

  1. Choose your desired products and proceed to checkout.
  2. Confirm your basket and place your order.
  3. Make EFT payment to confirm your order using your name and order number as reference.
  4. Orders will be ready for collection from your chosen university in 2021.
  5. Courier deliveries have a turnaround time of 3-5 weeks but this may vary due to logistical challenges caused by the novel coronavirus.
Which Littmann stethoscope should I choose?

The Littmann Classic III comes at a higher price than the Littmann Classic II and with this comes better acoustics. The Littmann Classic III also comes with spare soft ear tips and a non-chill rim. The Littmann Classic III comes with a 5-year warranty and the Littmann Lightweight II comes with a 2-year warranty. The Littmann Lightweight II is 30g lighter than the Littmann Classic III. The Littmann Classic III has a two-sided chestpiece with a diaphragm on one side and a bell on the other. The larger diaphragm side is normally used for adult patients. The smaller-diameter bell is best for paediatric patients. The Littmann Lightweight II has a one-sided chestpiece. The Littmann Cardiology IV is the most premium (non-digital) Littmann stethoscope and is best for those with a larger budget or working health professionals. The Littmann Electronic is a very niche premium product that is the best possible stethoscope around.

Do you offer stethoscope engraving?

Yes we do! Stethoscope engraving is offered for R250. Please ensure that the phrase you would like engraved does not contain any errors as engraving is permanent. Unlike others, we offer premium laser engraving – not physical mechanical engraving. Our laser engraving looks premium and is much neater – perfect to show your stethoscope off on your Instagram posts!

Do stethoscopes come with a warranty?

The Littmann Cardiology IV comes with a 7-year warranty.
The Littmann Classic III comes with a 5-year warranty.
The Littmann Lightweight II comes with a 2-year warranty.
Please note that the warranty covers material or manufacturing defects but not accidental damages. 
For all warranty claims, contact us and our concierge will arrange  the necessary arrangements to fulfil your warranty.

How are your prices so competitive?

Through special agreements with various suppliers in both South Africa and abroad, we are able to acquire products at the best possible prices. We guarantee genuine and authentic products.

Payment

What forms of payment do you accept?

WiZmed accepts payments via EFT and Credit/Debit Cards.

Why do you not accept cash deposits?

Merchants are charged fees when cash deposits are processed. In order to ensure you get the best price for the products you want; we don’t accept these forms of payment, so the charge isn’t indirectly passed on to you. Should you make a cash deposit, we will not process your order until you arrange for payment of the deposit fee.

Why is there a fee for card processing?

We’ve decided to provide card processing for your convenience. We are charged a 3.91% fee for all card payments that are processed on our site. In order to ensure that you get the best price for the products you want, we do not include this fee into every product on our site. In this way, customers who opt for EFT payments are not unnecessarily charged with extra fees. 

In other words – we’re giving you an opportunity to save more of your hard-earned cash by EFTing us. On most orders, this is a saving of around R100. 

Delivery

Is delivery free?

Delivery to your door via courier will incur a charge of R100. However, collections at selected universities are free.

What forms of delivery are available?

WiZmed offers the following delivery options:

  1. Collection at UCT FHS in 2021 – Free
  2. Collection at Stellenbosch University in 2021 – Free
  3. Collection at Wits in 2021 – Free
  4. Collection at UKZN in 2021 – Free
  5. Nationwide courier delivery to your door (3-6 weeks) – R100
How long does nationwide courier delivery take?

Standard courier delivery is an alternative to collecting your order from select universities. Our turnaround time for courier deliveries is 3-5 weeks, however, due to logistical challenges creating by the novel coronavirus this may vary.

Refunds

What is your refund policy?

Products purchased from WiZmed may be returned for the following reasons:

  • The product is defective upon receipt
  • The wrong product arrives (this must be reported within 3 days of receiving the order)

Any items returned for the aforementioned criteria should be returned within 14 days of receipt and should also meet the following criteria:

  • Good must be returned as sold (i.e. in the original packaging)

In the case of the wrong product being shipped, WiZmed will first try to obtain the desired product failing which a refund will be offered.

In the case of product defects, WiZmed will first try to repair any defects or find a suitable replacement before processing any refunds.

Should a product be returned and it be found upon investigation that the product does not fall under the warranty and/or there have been accidental/customer-incurred damages, the customer shall be liable for both shipping and repair costs.

Can I return my product if I’ve changed my mind?

WiZmed does not accept returns of non-defective products.

What if I’ve ordered the wrong size lab coat?

Unfortunately, due to the fact that personalised embroidery and badges have been added to the coat we are unable to process refunds due to the incorrect size being selected. Please view our size guide on our lab coats page to ensure that you choose the correct size. Should what you receive be different to what you’ve ordered, please refer to our returns policy.